Overview
Job Title: Event Operations Manager – 5 Star Hotel
Salary: Up to £50,000 + Service Charge
Location: West of London
We are working with a leading luxury hospitality group seeking an Event Operations Manager for a prestigious 5 star Hotel west of London. This is an exciting opportunity for an experienced hospitality professional to lead the smooth running of the Events Operations department, delivering exceptional service across a diverse range of luxury corporate and social events.
Key Responsibilities
- Lead and manage the Events Operations team, ensuring consistently high standards of service and guest satisfaction
- Oversee the set-up and operation of event spaces, ensuring all rooms and facilities are presented to the required standards
- Conduct daily pre-shift briefings, allocate responsibilities and ensure effective staffing levels across events
- Work closely with all departments to ensure seamless communication and event delivery
- Manage departmental stock, ordering, payroll and operating costs in line with financial targets
- Manage training, development and performance reviews, supporting the team to achieve their individual and departmental goals
- Monitor guest feedback and service levels, identifying opportunities to improve the overall guest experience
- Manage agency staffing requirements and forecasts, ensuring staffing levels meet business demands
Skills & Experience
- Previous experience in a similar Events Operations role within a luxury or 5 star hotel
- Strong knowledge of event operations and high-end food and beverage service
- Excellent leadership, communication and interpersonal skills
- Highly organised with strong attention to detail and the ability to manage multiple events and priorities
- Commercially aware with experience managing costs, payroll, stock and budgets
- Confident in handling guest feedback
- Strong coaching, training and team development skills
- Passionate about delivering exceptional guest experiences and luxury service standards
If you are keen to discuss the details further, please apply today or send your CV to ed@corecruitment.com
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Job Tenure: Permanent
