Overview
The Client Relationship Executive role involves supporting the company by ensuring excellent customer service and efficient handling of client requests. Based near Abingdon, this permanent position requires strong organisational skills and attention to detail to thrive in a fast-paced environment.
Client Details
This is a great opportunity to join a company who value both personal and professional development. Known for its focus on delivering high-quality customer experiences, the organisation values operational excellence and fosters an environment where employees can contribute meaningfully to its success.
Description
Key responsibilities of the Client Relationship Executive include:
- Act as the first point of contact for clients, providing timely and professional responses to their queries.
- Coordinate with internal teams to ensure client requirements are met efficiently.
- Maintain accurate and up-to-date client records and documentation.
- Assist with the preparation of reports and presentations for client meetings.
- Monitor client accounts to ensure satisfaction and address any concerns proactively.
- Support the onboarding of new clients by ensuring a smooth and seamless process.
- Identify opportunities for service improvement and recommend solutions.
- Contribute to the achievement of departmental goals by meeting key performance indicators.
Profile
The successful Client Relationship Executive will have:
- Previous experience in a customer service, account management or client-facing role.
- Strong communication skills, both written and verbal.
- Excellent organisational skills and the ability to prioritise tasks effectively.
- A keen eye for detail and a proactive approach to problem-solving.
- A customer-focused mindset with a commitment to delivering exceptional service.
Job Offer
Benefits include:
- A competitive salary
- A supportive work environment with full training provided
- Opportunities for personal and professional growth
- A comprehensive benefits package
- Access to many company perks
- Generous annual leave package
- Free parking onsite
