Overview
This position is for a Temporary Customer Service Advisor who will provide exceptional service to all customers while also handling various administrative tasks.
Client Details
The company is a leading business services provider based in Crawley, employing over 10,000 staff members. It has a strong reputation for delivering high-quality solutions and services to a wide range of clients across various industries.
Description
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Respond to customer queries via phone, email, and social media platforms.
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Record, update, and maintain customer information in the company database.
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Resolve customer complaints promptly and professionally.
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Collaborate with team members to improve customer service processes.
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Assist with administrative duties as required.
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Provide feedback on customer service issues to management.
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Support the Secretarial & Business Support department in various tasks.
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Adhere to company policies and procedures at all times.
Profile
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Prior experience in a customer service role within the business services industry.
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Excellent communication and interpersonal skills.
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Strong problem-solving abilities.
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Proficiency in using customer relationship management (CRM) software.
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A knack for multitasking and prioritising tasks efficiently.
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A positive attitude and a customer-centric approach.
Job Offer
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A supportive team environment within the Customer Service department.
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Opportunities to gain experience in the business services industry.
