Overview

We are looking for a Service Desk Co-ordinator to join our client’s current team, providing recommendations and suggestions for services to their clients within the security industry. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need. This is a great opportunity for someone who is looking for a well-established business and can easily commute to the CB23 area.

Please note, due to the location of this business, it is almost imperative that you have access to your own transport as there are no public transport links.

Location: Cambridge CB23

Salary: £26k -£27.5k per annum DOE

Hours: Monday to Friday, 08:30-17:00, 37.5 hours per week

Contact: Permanent

A Service Coordinator’s responsibilities include working directly with clients to ensure that service requests received from customers are attended to promptly and in accordance with contracted obligations. To control the team of service and maintenance engineers such that their resources are deployed in an optimum and economical manner.

Key Duties and Responsibilities:

  • Take in service requests from clients via phone or email, accurately recording the specifics of reported issues and enhancing the company’s reputation as a responsive business.
  • Coordinating, supervising, and planning the engineer’s workday in order to address identified issues and guarantee the most economical utilisation and allocation of resources.
  • To reduce the need for excessive engineer attendance, attempt to resolve reported errors over the phone, communicating with technical staff as needed.
  • Assist the Service Manager in making sure that the necessary routine service visits are made. Schedules of contracted maintenance should be kept up to date for applicable clients.
  • Take note of requests for replacement service stock from engineers, make sure they are ordered promptly, and oversee the field engineering portion of the service stock control processes.
  • Provide precise information about incoming calls, as well as their status and advancement, and ensure this is recorded accurately in the systems.
  • To create monthly chargeable service schedules that follow the deadlines set by the company.
  • Without delay, notify the service manager of any major or critical engineering, administrative, or customer relations problems.
  • Ascertain that the service engineer’s health and safety concerns are taken care of and that they receive knowledge about safe work practices.

Requirements and skills

  • Proven work experience as a Service Coordinator or similar role
  • Strong work ethic and service skills
  • Excellent communication and interpersonal skills
  • Stay up to date with services, policies and regulations
  • Strong record-keeping and analytic skills
  • Excellent organisational skills and attention to detail

Don’t pass up this wonderful chance to become a part of the team! Take the next step in your career by applying now!

Job Tenure: Permanent and Full-Time
Salary: £26000 – £275000 per annum
Location: Cambridge, Cambridgeshire

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