The Payroll Manager (HYBRID) leads the Payroll Team, reporting to and supporting the People Operations Leader in delivering the payroll for c11,000 employees. They will be accountable for and report to senior stakeholders on the service delivered by the payroll team.

Client Details

Our client is a global organisation operating across multiple sectors. With over 11,000 employees, they have a strong presence in the market and are recognized for their commitment to delivering top-tier services.

This is a hybrid working role (circa 2-3 days in the office per week), based in Epsom, Surrey.


The Payroll Manager (HYBRID) role focuses on leading and delivering end to end internal payroll in line with legislation in a timely and accurate manner with a high level of employee experience at the forefront of the delivery. This is done in collaboration with the global People Hub Team based in Bangalore.

In addition to overseeing the payroll, management of the team and reporting to stakeholders, a key component of the role is delivering or leading on projects that impact the payroll delivery in the form of legislative, benefit or system changes.


  • Management and development of the Payroll Team (5 staff)
  • Commitment to supporting the HR Operations Leader – People Services UK&I in delivering the HR People& Culture Strategy and People Operations objectives.
  • Accountable for ensuring the pre-payroll processing tasks are completed, the payrolls are run, and the post processing tasks completed, all in a timely, accurate and compliant manner including the submission and retrieval of files to/from HMRC.
  • Accountable for fully balancing the net payment for the payroll and the monthly payroll reconciliation.
  • Ensure that various third-party payment reports including Pensions and Court Orders are processed and reconciled, requesting payments from the Shared Service Facility (SSF) where appropriate.
  • Ensure the BACS payment is authorised and transmitted within the required deadlines.
  • Accountable for the Company’s compliance with National Minimum Wage requirements on an on-going basis.
  • Ensure the accurate processing of Flexible Benefits both monthly and as part of Annual Renewal.
  • Undertake regular reporting to Senior Stakeholders on payroll Service delivery, focusing on future of work and proactive initiatives to deliver business objectives and improvements.
  • Proactive engagement with HR Centres of Expertise to ensure ongoing communication relating to work in the pipeline and understanding the impact on the payroll team’s pipeline of work.
  • Ensure service delivery improvement initiatives are identified through the active management of customer satisfaction feedback and proactive communication with key business stakeholders are progressed within the team.
  • Responsible for ensuring all SLA’s and turnaround times (TAT’s) are developed and adhered to within the team.
  • Accountable for the service delivered by the People Hub Payroll Team based in Bangalore.
  • Point of escalation for all things payroll related.
  • Respond to complex payroll queries, to support resolution of cases from managers and employees in line with governance requirements and SLAs.
  • Ensure compliance with all internal and external auditing requirements.
  • Lead on projects that require payroll input and delivery.
  • Delivery of the annual ONS.


The ideal candidate for the Payroll Manager (HYBRID) should have:

Essential Criteria:

  • Evidence of delivery of internal payrolls of c11,000 employees+ (not an outsourced payroll).
  • A detailed understanding of current payroll legislation and compliance.
  • Significant demonstrable success in a payroll leadership role.
  • Experience of managing a team of people.
  • Excellent understanding and experience of working with payroll systems, experience of Oracle is highly preferable.
  • Demonstrable experience of working with Flexible Benefit Programmes and Salary Sacrifice arrangements.
  • Experience of leading payroll projects, alongside the operational delivery.
  • Demonstrable commitment to continuous improvement with a high degree of initiative.
  • Ability to prioritise and work under pressure to deadlines.
  • Resilient and comfortable taking ownership.
  • Experience of facilitating and influencing decision making.
  • Excellent written, oral communication and interpersonal skills.
  • Proven ability to build valuable stakeholder relationships.

Desirable Criteria:

  • Experience in working with an offshore service delivery in an HR Shared Service capacity.
  • Experience in working in a global cross-cultural environment.

Job Offer

The Payroll Manager (HYBRID) role offers a base salary of up to £80,000 including car allowance & bonus, plus excellent benefits, and a very flexible hybrid/agile working set up.

Please apply for further details!

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