Overview

Job Title: General Manager

Location: Bad Homburg

Salary: €80.000 + bonus

Start : ASAP

I am looking for a fantastic Leisure Club General Manager who is very familiar with overseeing all aspects of a leisure club’s operations, including fitness facilities, spa services, sports activities, and customer service.

The club provides a high-quality experience for members and guests so Excellent customer service and operational skills are a must have for this role.

Some of the Key Responsibilities:

Operational Management:

* Oversee daily operations of the leisure club, ensuring a smooth and efficient workflow.
* Develop and implement operational policies and procedures.
* Ensure all facilities and equipment are well-maintained and safe.

Customer Experience:

* Ensure high standards of customer service are maintained at all times.
* Address and resolve customer complaints and feedback promptly.
* Develop and implement programs and services to enhance member satisfaction.

Financial Management:

* Prepare and manage the club’s budget, ensuring financial targets are met.
* Monitor revenue and expenses, identifying areas for cost savings and revenue generation.
* Analyze financial reports and take corrective actions as necessary.

Staff Management:

* Recruit, train, and supervise club staff, including fitness instructors, spa therapists, and administrative personnel.
* Conduct regular performance reviews and provide feedback and development opportunities.
* Foster a positive and collaborative working environment.

Sales and Marketing:

* Develop and implement marketing strategies to attract new members and retain existing ones.
* Organize promotional events and activities to increase club visibility and membership sales.
* Collaborate with the marketing team to create advertising and promotional materials.

Membership Management:

* Oversee the membership database, ensuring accurate and up-to-date records.
* Develop membership packages and pricing strategies.
* Implement programs to increase member engagement and retention.

Health and Safety:

* Ensure compliance with all health and safety regulations.
* Conduct regular safety audits and risk assessments.
* Implement safety training programs for staff and members.

Facility Management:

* Oversee the maintenance and cleanliness of all club facilities.
* Coordinate with contractors and service providers for repairs and maintenance work.
* Ensure the club’s amenities are kept in excellent condition.

Key Skills you need to have for this role:

Leadership:

* Strong leadership skills to manage and motivate a diverse team.
* Ability to lead by example and foster a positive work culture.

Customer Service:

* Exceptional customer service skills to ensure a high level of member satisfaction.
* Ability to handle complaints and resolve issues diplomatically.

Financial Acumen:

* Strong understanding of budgeting, financial reporting, and cost control.
* Ability to analyze financial data and make informed decisions.

Communication:

* Excellent verbal and written communication skills.
* Ability to effectively communicate with staff, members, and stakeholders.

Organizational Skills:

* Strong organizational and time management skills.
* Ability to manage multiple tasks and priorities simultaneously.

Problem-Solving:

* Effective problem-solving and decision-making abilities.
* Ability to think strategically and develop innovative solutions.

Educational Requirements:

* Bachelor’s degree in Business Administration, Hospitality Management, Sports Management, or a related field.
* Professional certifications in fitness, health, or wellness management are a plus.
* Experience in managing a leisure club, fitness center, or similar facility is highly desirable.
* Fluent in German and English is a non negotiable

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