Overview

The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry.

Client Details

End user support analyst – 2nd Line

This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment.

Description

End user support analyst – 2nd Line

  • Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company.
  • Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision.
  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks.
  • Offer technical support across the company (this may be in person or over the phone).
  • Set up new users’ accounts and profiles and deal with password issues.
  • Test and evaluate new technology.
  • Conduct electrical safety checks on computer equipment.

Profile

End user support analyst – 2nd Line

A successful 2nd line IT Support Analyst should have:

  • A degree in Computer Science, Information Technology or a related field.
  • Previous Desk-side support experience – supporting End user devices.
  • Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook – Exchange), fault diagnosis, Active Directory.
  • Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned.
  • Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones.
  • Working knowledge of office automation products, databases and remote control.
  • A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products.
  • Experience in installing and configuring Windows computer systems and applications.
  • Ability to diagnose hardware/software faults and solve technical problems.

Job Offer

End user support analyst – 2nd Line

  • A competitive salary range of approximately £30,000 – £40,000 per year.
  • 25 days of holiday leave.
  • An annual bonus reflective of company performance.
  • Statutory pension provision.
  • A supportive and innovative company culture.

We’re eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we’d love for you to apply for the IT Support Analyst role.

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