Overview

In this role as a Customer Service Advisor, the successful candidate will be a key player in our insurance department, ensuring that our customers receive a first-class service experience. You will utilise your skills to assist with queries, resolve issues, and build strong customer relationships.

Client Details

Our client is a sizeable insurance company with a reach that spans across the UK. They are known for their dedication to customer satisfaction and have built a strong reputation in the insurance industry.

Description

Responsibilites for a Customer Service Advisor:

  • Respond to customer queries and issues via phone, email, and social media channels
  • Provide accurate information on products and services
  • Build and maintain strong customer relationships
  • Collaborate with team members to achieve departmental goals
  • Adhere to company policies and industry regulations
  • Participate in training and development programs
  • Document all customer interactions and transactions
  • Assist in the development of strategies to improve customer service

Profile

A successful Customer Service Advisor should have:

  • A degree or equivalent qualification
  • Proficiency in using customer relationship management (CRM) software
  • Excellent verbal and written communication skills
  • A strong understanding of the industry
  • The ability to handle challenging customer situations with patience and professionalism
  • A commitment to continuous learning and improvement

Job Offer

  • A competitive salary
  • A positive and inclusive work environment
  • Opportunities for career advancement
  • Regular training and development programs
  • Located in the vibrant city of Brighton

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