Customer Representative – Shawlands – G41 3NN

Nationwide Building Society


Salary from £23,500

Full time – Monday – Saturday – 35 hours

At Nationwide, a Customer Representatives role is having the ability to best support our members with our great services . From transactions on the till, allocated time handling inbound calls from members, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.

We need a Customer Representative for our branch in Shawlands. This branch is closed to the public on Monday’s as you will be helping members on the phones. This role is full time, 35 hours per week, Monday to Saturday.

You’ll need to be within a 45 minute commute of the branch you’re applying to work in. If the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

What you’ll be doing

What can’t a Multi-Skilled Customer Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating members on our digital services and easier ways to bank with us. A large part of the role will be dealing with Member queries online, via the phone and face to face. Working in a Multi-skilled branch 1/2 days of your role will include taking member calls only.

About you

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting our style to suit all our customers needs. You need to be comfortable using digital tools and applications.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • 25 days holiday, pro rata
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career.
  • Wellhub – Access to a range of free and paid options for health and wellness
  • Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situation judgement test, checking and numerical assessments – all focused around what’s important to us in a member facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch video’s from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Tenure: Permanent

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