Overview
We are currently seeking an interim Credit Controller to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.
The position is based in Ransomes Dock, Battersea, London. This is a full-time temporary role for 3 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £40,700 per annum, pro rata, depending upon experience.
The role currently offers hybrid working of 1 day onsite and 4 days from home, subject to adjustment based on business requirements. Day one will be onsite.
MAIN JOB PURPOSE:
Responsibility for credit control for customers’ accounts which will include direct interaction with customers applying payments, resolving payment issues and cash allocation.
JOB SUMMARY
- Customer Account Management: Handle credit control for customer accounts, including direct communication with customers to apply payments, address payment issues, and manage cash allocation.
- Debt Collection: Actively pursue outstanding payments through phone calls, emails, and written correspondence.
- Account Manager Support: Collaborate with Account Managers to communicate outstanding balances and overdue payments to customers.
- Debt Management: Ensure that the debt mix remains at 90% or above.
- Order Management: Review customer accounts to determine whether orders should be released or held.
- Customer Support: Address and resolve customer queries promptly.
- Invoice Management: Regularly upload invoices on various vendor platforms and use these platforms to access relevant information and handle disputes (e.g., remittances, chargeback reports, trade term invoices).
- Invoice and Credit Note Processing: Coordinate the preparation and distribution of invoices and credit notes as authorized by the Credit Manager, ensuring they are issued within two working days after the month-end.
- Credit Assessment: Evaluate the creditworthiness of both new and existing customer accounts.
- Payment Issue Resolution: Identify and resolve payment issues raised by customers, determining the best course of action.
- Legal Action Preparation: Prepare legal notices and County Court summonses for non-paying customers, while maintaining a legal file.
- Cash Allocation: Allocate received funds into all bank accounts using online bank statements and secure any missing remittances for accurate allocations.
- Collaboration: Address queries from various teams related to cash uploads or allocations.
KEY REQUIREMENTS
- Relevant Experience: Previous experience in a credit control role is essential.
- Industry Background: Experience in FMCG, manufacturing, or retail sectors preferable, e-commerce experience beneficial.
- Advanced Excel Skills: Proficiency in Excel, particularly with v-lookups, pivot tables, and other advanced features.
- Team-Oriented: A proactive team player with strong collaboration skills.
- System Proficiency: Familiarity with Oracle Cloud/Fusion is advantageous but not required; must be quick to learn new systems.
Job Tenure: Contract and Full-Time
Salary: £35000 – £40700 per annum
Location: Battersea,
